The challenge
The company's HR function was simultaneously migrating its employee knowledge base from one provider to another, moving case management and chat into the new platform, and integrating a new onboarding tool — three significant changes, one platform, one launch date, every employee globally. It was running concurrently with a major organizational restructuring, and the new platform didn't replicate everything our previous platform did, leaving business-critical resources without a home. When I was brought up to speed, I discovered there was no communications plan and no training plan for a change affecting 14,000+ employees worldwide. I also inherited a dropped subproject — the global employee holiday calendar — which had lost its owner during the restructuring.
New System Rollout
Approach
Built a multi-channel communications plan from scratch, aligned it with key stakeholders, and began driving awareness ahead of launch.
Continued to raise the training risk after initial pushback, eventually the decision was made to proceed with creating employee training — with roughly six weeks until launch.
Designed and built a single global e-learning course with interactive characters and voiceover narration, produced in 9 languages, loaded into our LMS, and assigned to the global employee population about a week before launch.
Engineered the course as an evergreen asset to be auto-assigned to every new hire going forward.
Re-engaged stakeholders on the dropped holiday calendar subproject and partnered with an internal team to build a dedicated site that is able to link directly into the new system.
What I built
Multi-channel communications plan and all campaign content
Global e-learning course across 9 languages
LMS deployment and global assignment
Knowledge management framework for content governance in the new systems environment
Employee holiday calendar solution — scoped, re-engaged, and delivered as a standalone subproject
Evergreen new-hire onboarding training asset still in use today
At A Glance
Overview:
Built the communications, training, and knowledge framework for a simultaneous migration of HR knowledge, case management, and onboarding into Workday, delivered across nine languages on schedule.
Outcome:
14,000+ employees reached globally
9 languages delivered
Launched on schedule
Reflection:
The course I built in six weeks is still running today, automatically onboarding every new employee into the platform and the holiday calendar I rescued is a permanent part of how the company delivers that information to its global workforce.